2011 Silver Eagle 2750 No Power
- Thread starter DocHogan
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Auto Doc's
Lawn Addict
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It's in the manufacturers playbook to only sell new equipment and bury the repair information under a vail of secrecy and confusion. Only the "authorized dealers" are allowed access to the "top secret" repair information.
When I worked as a service manager at the local John Deere dealer, we were forbidden by the upper management to even print off repair information or wiring diagrams. We had lots of good independent technicians in the area who purchased thousands of dollars' worth of parts on a regular basis, but they were forced to go to outside sources for repair information.
Some of the bigger farm and ranch operations started actually buying the full JD programs from Canada or online because our own U.S. dealers would not make it available. Unfortunately, many other companies have followed this pattern in an attempt to keep their dealer networks "exclusive".
The Right to Repair legislation has only made things worse. Now, even the dealer techs cannot repair many things because of electronics and system complexities.
When I worked as a service manager at the local John Deere dealer, we were forbidden by the upper management to even print off repair information or wiring diagrams. We had lots of good independent technicians in the area who purchased thousands of dollars' worth of parts on a regular basis, but they were forced to go to outside sources for repair information.
Some of the bigger farm and ranch operations started actually buying the full JD programs from Canada or online because our own U.S. dealers would not make it available. Unfortunately, many other companies have followed this pattern in an attempt to keep their dealer networks "exclusive".
The Right to Repair legislation has only made things worse. Now, even the dealer techs cannot repair many things because of electronics and system complexities.
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But they forget about the dark web. Even on the regular there are places to find most service manuals. Or the OEM never even produced a SM for their own dealer techs.
Mentioning JD, the local dealer don't have confident lawn care techs especially on two occasion they couldn't answer or do simple tests.
First time the customer ask about checking his oil pressure on his Kawasaki engine. The tech tells the customer there is no oil pump on the engine with an oil filter staring him in the face. That time the customer brought the mower to me. It turn his oil pressure problem was a flaky oil pressure sensor.
Second tine was when I needed to have some warranty work on a Stihl hedger. I ask for pressure/vac test to be done and that tech had no idea how to do that test. What worst was they return the hedger saying no problem found. So I go to test the hedger and find the plug wire disconnected. Well proceeded to reconnect it and test. The hedger still had the same runaway problem. I ended up having repair it myself for my customer.
Mentioning JD, the local dealer don't have confident lawn care techs especially on two occasion they couldn't answer or do simple tests.
First time the customer ask about checking his oil pressure on his Kawasaki engine. The tech tells the customer there is no oil pump on the engine with an oil filter staring him in the face. That time the customer brought the mower to me. It turn his oil pressure problem was a flaky oil pressure sensor.
Second tine was when I needed to have some warranty work on a Stihl hedger. I ask for pressure/vac test to be done and that tech had no idea how to do that test. What worst was they return the hedger saying no problem found. So I go to test the hedger and find the plug wire disconnected. Well proceeded to reconnect it and test. The hedger still had the same runaway problem. I ended up having repair it myself for my customer.