PTmowerMech's latest activity

407777 0188 B1 On a service call, started out, this thing ran like crap. Lot's of back firing through the exhaust. After about 10...

Total gimmick. Nothing beats lifting the mower and occasionally scraping the underside of deck. Unfortunately, almost all my customers...

Wire brush on a stick ;)

I sure miss my old parts girl at O'Reilly's. She came from Car Quest from back in the 90's. Sharp as a tack with parts & part numbers...

I was at a NAPA and the young girl store manager didn't know what a tapered roller bearing was and i showed her how to use the digital...

After I confirmed that the pulley I needed was a V pulley, it clicked as to why there was no B dimension. IMO, the parts person...

Hi, Tiger, Small Engine, What is worse is when you walk in with the machine information and the actual part in hand and they say: "my...

The point of this entire discussion is that customer service in general, has gone down. From fast food to freight and everything in...

On my own mower, I have a file that I keep that sort of info in. Including an updated list on the parts I've replaced. I used to do...

Nailed it.

And how many of the old techs could have a customer walk into the shop and say I need this part for my 5 hp Briggs and you could go to...

They should know how to look up their own parts better than us.

I always joke with the kids at the automotive parts stores when they start asking all those questions about the vehicle I'm ordering...

Thanks man. I found everything I needed yesterday. I was just brain tired and hoping the Stens lady would solve this one last issue. I...

Modern CS individuals are mostly under trained, inexperienced and overwhelmed by what they are hired to do. It's also happening at the...