You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Export thread
Toro Timemaster 30" grinding (or squealing!?) noise coming from transmission
#1
N
nicolamor
N
nicolamor
I have a problem with my Toro Timesater 30? After 30-40 minutes of use, I start hearing a grinding (or maybe a squealing!?) noise coming from transmission. It sounds just alike this: https://www.youtube.com/watch?v=jMx-06vkYCI
I tightened the propel cable (as suggested in the video) but the noise is still there. As I said, it starts only after a prolonged use of the mower, not before, and if I lift the wheels from the ground, it stops.
I checked wheels, axes, springs: no plays. The cable and the transmission belt are well tightened, the lever is ok, the pace is fast. Everything looks perfect.
The Toro dealer is in trouble to solve the problem because it痴 not evident, and obviously I can稚 charge him for standing around waiting for something to happen. He suggested (as Rivets did) to keep on using the mower until the noise gets worse and acts up faster, and that痴 what I知 going to do. But, in the meantime, is there anyone having the same problem?
p.s.: I beg your pardon for my English.
I tightened the propel cable (as suggested in the video) but the noise is still there. As I said, it starts only after a prolonged use of the mower, not before, and if I lift the wheels from the ground, it stops.
I checked wheels, axes, springs: no plays. The cable and the transmission belt are well tightened, the lever is ok, the pace is fast. Everything looks perfect.
The Toro dealer is in trouble to solve the problem because it痴 not evident, and obviously I can稚 charge him for standing around waiting for something to happen. He suggested (as Rivets did) to keep on using the mower until the noise gets worse and acts up faster, and that痴 what I知 going to do. But, in the meantime, is there anyone having the same problem?
p.s.: I beg your pardon for my English.
#2
M
mechanic mark
M
mechanic mark
Toro | 30" (76 cm) TimeMaster® (20199)
I did not find anything concerning transmission in operators manual, you may want to disassemble transmission after removal & inspect parts for wear. You may be able to order worn out parts from parts catalog. Let us know how it goes, thanks.
You can email Toro tech. support with year, model & serial numbers as well as all numbers from engine & transmission, asking them to send technical information concerning your transmission.
I did not find anything concerning transmission in operators manual, you may want to disassemble transmission after removal & inspect parts for wear. You may be able to order worn out parts from parts catalog. Let us know how it goes, thanks.
You can email Toro tech. support with year, model & serial numbers as well as all numbers from engine & transmission, asking them to send technical information concerning your transmission.
#4
Ric
Have a couple of questions. How old is the mower? Does the mower make this grinding noise when your mowing or does it sound alright without the blades engaged?
Ric
I have a problem with my Toro Timesater 30? After 30-40 minutes of use, I start hearing a grinding (or maybe a squealing!?) noise coming from transmission. It sounds just alike this: https://www.youtube.com/watch?v=jMx-06vkYCI
I tightened the propel cable (as suggested in the video) but the noise is still there. As I said, it starts only after a prolonged use of the mower, not before, and if I lift the wheels from the ground, it stops.
I checked wheels, axes, springs: no plays. The cable and the transmission belt are well tightened, the lever is ok, the pace is fast. Everything looks perfect.
The Toro dealer is in trouble to solve the problem because it痴 not evident, and obviously I can稚 charge him for standing around waiting for something to happen. He suggested (as Rivets did) to keep on using the mower until the noise gets worse and acts up faster, and that痴 what I知 going to do. But, in the meantime, is there anyone having the same problem?
p.s.: I beg your pardon for my English.
Have a couple of questions. How old is the mower? Does the mower make this grinding noise when your mowing or does it sound alright without the blades engaged?
#5
N
nicolamor
N
nicolamor
It's a new one (40-50 hours of work) and the grinding noise sounds with and without the blades engaged. So the blades have nothing to do with it.
#6
Ric
Well you can do what you want but if I were you and I have 40 to 50 hours on the machine the first thing I would do is take the mower in to the dealer and replace all the belts and cables regardless of what they look like and in the process they would check the spindle bearings. I run the commercial version of that machine and don't have 50 hours of time on mine and am on my third set of belts.
Ric
It's a new one (40-50 hours of work) and the grinding noise sounds with and without the blades engaged. So the blades have nothing to do with it.
Well you can do what you want but if I were you and I have 40 to 50 hours on the machine the first thing I would do is take the mower in to the dealer and replace all the belts and cables regardless of what they look like and in the process they would check the spindle bearings. I run the commercial version of that machine and don't have 50 hours of time on mine and am on my third set of belts.
#7
N
nicolamor
N
nicolamor
Actually I took the mower to the dealer. He checked axle, cables, belts etc. He also tested the machine, but obviously only a few minutes. For him, everithing is ok. As I said, the noise starts after a prolonged use and when the machine cools down, it stops. That's the problem.
#8
Ric
Well I can only tell my experience with the Turf-Master. What was causing the noise in mine was not what I thought. I personally wouldn't run the machine without finding the problem because noise's have a funny way of leading to major problems. You say it's a new unit, if it is a 2013 there was a recall on those units in December 2013
Ric
Actually I took the mower to the dealer. He checked axle, cables, belts etc. He also tested the machine, but obviously only a few minutes. For him, everything is ok. As I said, the noise starts after a prolonged use and when the machine cools down, it stops. That's the problem.
Well I can only tell my experience with the Turf-Master. What was causing the noise in mine was not what I thought. I personally wouldn't run the machine without finding the problem because noise's have a funny way of leading to major problems. You say it's a new unit, if it is a 2013 there was a recall on those units in December 2013
#9
N
nicolamor
N
nicolamor
My Timemaster, unfortunately, was produced in 2014. And that's true what you said: noises have a funny way of leading to major problems. But I can't force the dealer to use the machine for 30-40 minutes waiting for the noise.
May I ask you what was the problem of your Turfmaster?
May I ask you what was the problem of your Turfmaster?
#10
Ric
The problem with the Turf-Master started the same way as yours, had that grinding type of noise but it developed into a vibration and I busted a blade in half. I replaced the blades and considered it a kinda freak thing but soon after I was mowing the vibration was back and this time it destroyed the set of blades so it went to the shop and they discovered one the Spindles went bad and caused the problem. Fortunately for me when the dealer called Toro the Rep told him that the mower was being recalled for that problem and they repaired it under warranty. They installed both spindles and all new belts and cables with no cost to me.
Ric
My Timemaster, unfortunately, was produced in 2014. And that's true what you said: noises have a funny way of leading to major problems. But I can't force the dealer to use the machine for 30-40 minutes waiting for the noise.
May I ask you what was the problem of your Turfmaster?
The problem with the Turf-Master started the same way as yours, had that grinding type of noise but it developed into a vibration and I busted a blade in half. I replaced the blades and considered it a kinda freak thing but soon after I was mowing the vibration was back and this time it destroyed the set of blades so it went to the shop and they discovered one the Spindles went bad and caused the problem. Fortunately for me when the dealer called Toro the Rep told him that the mower was being recalled for that problem and they repaired it under warranty. They installed both spindles and all new belts and cables with no cost to me.
#11
R
Rivets
R
Rivets
I guess I have to chime in as Nicolamor refered to me in her post. I was contacted by Nicolamor through a PM about this problem and after going back and forth I agreed with the dealer the unit should be run until the problem shows up sooner than 45 minutes. Throwing parts at a unit, hoping to solve the problem by trial and error, is not cost effective or worth the customers or companies time. Who do I bill for the 45 minutes I stand around waiting for the problem to show it's face? I can't bill the customer, the units under warranty, nor can I bill Toro for parts when I don't have a reason for changing out parts. I have contacted my tech rep at Toro about this problem and he agrees with me. The unit has been taken in to a dealer and has been checked out, so there is a record started on this unit. Time will tell and if the unit is use, hopefully the problem will show up soon. Unless you are in the business you probably don't understand this, but that's the way the system works. Comparing this units problem to a TurfMaster is not fair, as they are two different animals. If Nicolamor works with the dealer to solve the problem, not trying to force the issue, I'm sure that it will be resolved fairly for all parties. I will say to Nicolamor, please don't refer to me in a post without explaining why you are doing so. It makes it look like I'm a company man, trying to push off the problem. If you really know me and what I do, through my posts, you would know that I fight for the customer and the company, depending on who I feel is to blame. At this point all we really know is that the customer says there is a problem. As a service tech, I need to have more info. Before someone else posts it, yes right now I side with the dealer and Toro. Again, unless you are in the business you will not understand my point of view.
#12
N
nicolamor
N
nicolamor
Rivets, you know that痴 was not my intention to depict you as a 田ompany man trying to push off the problem? And no doubt that every guest of this forum, reading your posts, knows your expertise and willingness.
Thanks again
P.s.: I知 a 塗e not a 都he? Nicola, in Italian language, is a male name. Have you ever seen an Italian lady getting angry for a noise coming from a mower?
Thanks again
P.s.: I知 a 塗e not a 都he? Nicola, in Italian language, is a male name. Have you ever seen an Italian lady getting angry for a noise coming from a mower?
#13
Ric
As I said before he can do what he likes. I personally don't agree with the dealer and I don't believe the mower should be run without being fixed. I do agree that throwing parts at a unit, hoping to solve the problem by trial and error, is not cost effective or worth the customers or companies time, I also know that running a machine to make the problem worse isn't cost effective or worth the customers or companies either, Been there Done that. It just creates more down time and cost me money. The fact is and remains that the Time-Master mower just like the Turf-Master have been on the market long enough that Toro should know and have solved these problems long ago.
Ric
I guess I have to chime in as Nicolamor refered to me in her post. I was contacted by Nicolamor through a PM about this problem and after going back and forth I agreed with the dealer the unit should be run until the problem shows up sooner than 45 minutes. Throwing parts at a unit, hoping to solve the problem by trial and error, is not cost effective or worth the customers or companies time.
Who do I bill for the 45 minutes I stand around waiting for the problem to show it's face? I can't bill the customer, the units under warranty, nor can I bill Toro for parts when I don't have a reason for changing out parts. I have contacted my tech rep at Toro about this problem and he agrees with me. The unit has been taken in to a dealer and has been checked out, so there is a record started on this unit.
Time will tell and if the unit is use, hopefully the problem will show up soon. Unless you are in the business you probably don't understand this, but that's the way the system works. Comparing this units problem to a TurfMaster is not fair, as they are two different animals. If Nicolamor works with the dealer to solve the problem, not trying to force the issue, I'm sure that it will be resolved fairly for all parties.
I will say to Nicolamor, please don't refer to me in a post without explaining why you are doing so. It makes it look like I'm a company man, trying to push off the problem. If you really know me and what I do, through my posts, you would know that I fight for the customer and the company, depending on who I feel is to blame. At this point all we really know is that the customer says there is a problem. As a service tech, I need to have more info. Before someone else posts it, yes right now I side with the dealer and Toro. Again, unless you are in the business you will not understand my point of view.
As I said before he can do what he likes. I personally don't agree with the dealer and I don't believe the mower should be run without being fixed. I do agree that throwing parts at a unit, hoping to solve the problem by trial and error, is not cost effective or worth the customers or companies time, I also know that running a machine to make the problem worse isn't cost effective or worth the customers or companies either, Been there Done that. It just creates more down time and cost me money. The fact is and remains that the Time-Master mower just like the Turf-Master have been on the market long enough that Toro should know and have solved these problems long ago.
#14
R
Rivets
R
Rivets
Let's say I am the dealer, where do you want me to start to solve the problem? You agree that it is not cost effective to throw parts at it, then what do I do. Stand there running the unit until it acts up? Who is going to pay for my time, and don't tell me Toro? You know better. The only other thing that the OP could do is run the unit until it acts up, and then take a good video, with sound, showing the problem. At least that way the dealer would have a starting point. Again I'll say that I have talked to my tech rep at Toro, who approves my requests for warranty, and he has not heard of this problem. Look at it from my side of the counter, what do I do?
#15
Ric
I ask in the first post I made in this thread, how old was the mower? He replied It's a new one there for it's under warranty. So being cost effective or not shouldn't have anything to do with it because Toro will take care of it because it's a 3 year full warranty. Personally if you were the dealer that sold me the unit and you told me to run the unit until it acts up, and then take a good video, with sound, showing the problem so I would have a starting point, I'd come to the conclusion you don't back what you sell and I'd find me another dealer.
Ric
Let's say I am the dealer, where do you want me to start to solve the problem? You agree that it is not cost effective to throw parts at it, then what do I do. Stand there running the unit until it acts up? Who is going to pay for my time, and don't tell me Toro? You know better. The only other thing that the OP could do is run the unit until it acts up, and then take a good video, with sound, showing the problem. At least that way the dealer would have a starting point. Again I'll say that I have talked to my tech rep at Toro, who approves my requests for warranty, and he has not heard of this problem. Look at it from my side of the counter, what do I do?
I ask in the first post I made in this thread, how old was the mower? He replied It's a new one there for it's under warranty. So being cost effective or not shouldn't have anything to do with it because Toro will take care of it because it's a 3 year full warranty. Personally if you were the dealer that sold me the unit and you told me to run the unit until it acts up, and then take a good video, with sound, showing the problem so I would have a starting point, I'd come to the conclusion you don't back what you sell and I'd find me another dealer.
#16
R
Rivets
R
Rivets
Do you have any idea how doing warranty service works. By your posts i doubt it. You're lucky you sell a service and not a product, you would soon be out of business. I can't do anything if I can't replicate the problem.. You'll have to look a long time for a dealer who will handle the situation your way and if he did, he would lose money. Toro will not reimburse a dealer beyond reasonable time and failed parts. I'll ask again, where do you want me to start,,, stand around looking at a running unit, start changing parts, which part first and stand around again???? The only starting point I've seen so far is take it to the dealer and demand that it be fixed.
#17
Ric
As long as the mower has or is under warranty Toro will stand behind it. I now have three Toro mowers, the Grandstand is almost three years old, has a 5yr 1200hr warranty and any time anything goes wrong with that mower Toro has taken care of it no questions ask, even to replacing the deck belt which they have done twice, the last belt at 600hrs. The same for my Turf-master. Belts, cables, spindles even the blades all covered under warranty on the recall. I have never paid a dime in parts and labor on a Toro mower as long as it was under warranty.
You keep asking where do I start, you start by taking the mower in and use a process of elimination. Try replacing all the belts and cables first, there the cheapest thing and check the spindle bearings and all the pulleys in the process and if that doesn't solve the issue take the next step and replace the drive unit itself. I mean there are just so many things that could be causing the problem but to tell someone just use the unit until it tears it up so we know what to fix is wrong, it shouldn't get that far.
Ric
Do you have any idea how doing warranty service works. By your posts i doubt it. You're lucky you sell a service and not a product, you would soon be out of business. I can't do anything if I can't replicate the problem.. You'll have to look a long time for a dealer who will handle the situation your way and if he did, he would lose money. Toro will not reimburse a dealer beyond reasonable time and failed parts. I'll ask again, where do you want me to start,,, stand around looking at a running unit, start changing parts, which part first and stand around again???? The only starting point I've seen so far is take it to the dealer and demand that it be fixed.
As long as the mower has or is under warranty Toro will stand behind it. I now have three Toro mowers, the Grandstand is almost three years old, has a 5yr 1200hr warranty and any time anything goes wrong with that mower Toro has taken care of it no questions ask, even to replacing the deck belt which they have done twice, the last belt at 600hrs. The same for my Turf-master. Belts, cables, spindles even the blades all covered under warranty on the recall. I have never paid a dime in parts and labor on a Toro mower as long as it was under warranty.
You keep asking where do I start, you start by taking the mower in and use a process of elimination. Try replacing all the belts and cables first, there the cheapest thing and check the spindle bearings and all the pulleys in the process and if that doesn't solve the issue take the next step and replace the drive unit itself. I mean there are just so many things that could be causing the problem but to tell someone just use the unit until it tears it up so we know what to fix is wrong, it shouldn't get that far.
#18
L
LoCo86
L
LoCo86
If he bought this mower at a "Big Box Store" that everyone hates to do business with cause they are not a dealer, then all he would have to do is walk in with a receipt and they will either give him a new one or his money back.
#19
Ric
He could do the same at a dealer to get it worked on, wouldn't matter where he purchased the machine. All he has to have is the receipt to prove when he purchased the mower and that he registered the warranty with Toro and the dealer can check.
Ric
If he bought this mower at a "Big Box Store" that everyone hates to do business with cause they are not a dealer, then all he would have to do is walk in with a receipt and they will either give him a new one or his money back.
He could do the same at a dealer to get it worked on, wouldn't matter where he purchased the machine. All he has to have is the receipt to prove when he purchased the mower and that he registered the warranty with Toro and the dealer can check.
#20
L
LoCo86
All I'm saying is that he can take it back to the store and walk out with a new one in the box in less than 20 minutes without having to wait on them to work on it.
L
LoCo86
He could do the same at a dealer to get it worked on, wouldn't matter where he purchased the machine. All he has to have is the receipt to prove when he purchased the mower and that he registered the warranty with Toro and the dealer can check.
All I'm saying is that he can take it back to the store and walk out with a new one in the box in less than 20 minutes without having to wait on them to work on it.