They lie all the time

[davemato]

I am afraid that Sears does in fact lie all the time. I have recently been lied to about a part delivery date flat out by the 800# phone staff...
sure..it will be there in 5 days...and then got an email saying 10 days estimated but not guaranteed...I am afraid their word HAS NO HONOR AT ALL! WHy cant they just tell the truth??...OH yeah...They just want the $$$$...then too bad...wait for it....

 

[JDgreen]

I am afraid that Sears does in fact lie all the time. I have recently been lied to about a part delivery date flat out by the 800# phone staff...
sure..it will be there in 5 days...and then got an email saying 10 days estimated but not guaranteed...I am afraid their word HAS NO HONOR AT ALL! WHy cant they just tell the truth??...OH yeah...They just want the $$$$...then too bad...wait for it....

Welcome to LMF...have you ever heard the oldie about:

"How do you tell when a car salesman is lying?"

"When he opens his mouth..."

I am nearing 60 years old, and to be truthful, few things in life impress me as much as someone, be it an individual or a huge corporation, that is honest and consistently does what they say they will. Sadly, lies and decieit are becoming very much the norm. For what it is worth, you will meet FEW honest, trustworthy people in business today.

 

[twall]

I just went through this with Verizon.

I bought two smartphones through the 800#. They arrived precicely when they were supposed to. I went to activate them the next business day. Phone 1 was to have my current phone number ported to it, the second one was a new phone #. After two days of fighting with them, I was able to get phone 1 ported. Four MORE days, and about 6 hours on hold, phone 2 would still not activate. As far as the idiots I was talking to was concerned, the device I was holding in my very hand didn't exist. Nobody would check the ESN, or run the confirmation # they gave me when it shipped. (if someone HAD run the ESN, they'd see the phone was never pending activation - it was as if I bought the phone off ebay.....) Why'd they even mail me paperwork, if it all meant nothing?

I was patient with all the holding.......she said there was a lot she had to talk to her manager about, and have his okay. Fine - until she thought she put me on hold the last time - and the whole conversation she had was about another account, with another 800# floozie. Now it made sense as to why my problem never got solved via the call center. Half the time she couldn't remember who I was (after she came back on from "talking to her manager"), and I had to tell her the whole thing all over again. Now I know why. She always said she "made a note" of this and that "on my account".....if that were true, why could her lying a-- ever remeber a single detail from one day to the next? Or why didn't the next floozie know anything if there were "notes on the account"?

I finally got the phone turned on via local dealer who was willing to step on some toes for me and just get it done. Now I have the bill - and they want to charge me activation, first months' service, and a $300 early termination fee for a phone # that was never activated in the first place. Everybody told me the phone "wasn't in the system"........well, it sure seemed to be in the BILLING DEPARTMENT'S SYSTEM!!!!!!

 

[Slater]

Just let it out twall :laughing: Seems that you can get a good salesperson every once in awhile, but those ones are gems, remember their name for next time! I don't always want to give some salespeople a hard time because in some cases they either just don't know, could be new, or have incorrect information. But in some cases, especially in twall's case, it is just inexcusable. :thumbdown:

 

[JDgreen]

Just let it out twall :laughing: Seems that you can get a good salesperson every once in awhile, but those ones are gems, remember their name for next time! I don't always want to give some salespeople a hard time because in some cases they either just don't know, could be new, or have incorrect information. But in some cases, especially in twall's case, it is just inexcusable. :thumbdown:

"Remember their name for next time, yeah"...well last March I saw a great price for a Panasonic 6 mp digicam in the Sunday sales insert for ABC Warehouse, the camera was selling on Ebay for prices like $300 for suckers who didn't know better, and at ABC it was $99 and they would pay the tax. Well I went online and checked the inventory for the Lansing Michigan store, saw they had an option to buy online and pickup at the store, but they had just opened a second store and I wanted to see what it was like. So I drove to the store, and the 20-something salesguy kept trying to upsell me, "hey you really should buy this 12 mp camera instead, or how about a case, bigger memory card, tripod, etc. I was pretty patient with him at first but told him finally "THIS IS ALL I WANT, PERIOD" so he disappeared for ten minutes, came back with the model I wanted and then started his sales pitch for the extended warranty, etc. I was shorter with him this time, "WTF YOU WANT $50 for a third year warranty my credit card will give me that for FREE"...well he finally gave up trying to upsell me and wrote up the purchase for $105 and I reminded him "HEY YOUR AD SAYS YOU PAY THE TAX RIGHT" so he he redid it for $99.

TWO FLIPPING HOURS WASTED... I shoulda purchased ONLINE.....:confused2:

And as I was leaving he handed me a card and told me "be sure to see me if you return" I said sure, pulled out my Blackberry and scrolled to the address book icon, entered his name there and showed it to him, he had this huge smile, well what he didn't see under his address book entry was "THIS GUY IS A GRADE A A--HOLE AVOID HIM LIKE THE PLAGUE"....

 

[Briana]

Hello, I have moved your post to the General Mower Discussion Forum. You will have better luck finding assistance there. :wink:

Thanks for joining LawnMowerForum!!!