Yes I did, because honestly is always the best way to get their attention. If you think that was cruel, you should see what I’m thinking about you and your post. If you would be a regular member of this forum, you would see how many times people post inquiries about how to fix something, but give us no clue of what they have in front of them. People forget most of us are techs located hundreds if not thousands of miles away, not psychic’s, who are not standing next to them while they tell us about the problem.