Last week I noticed my mower skipping and backfiring. Initially I changed out spark plugs. It was a Sunday so Land and Coats, the store I bought the mower from wasn't open so we had to cross reference the NGK BPR4ES spark plug to a Champion RN14YC. That didn't solve the problem so I dropped the mower off for warranty work since it is still under warranty. When I called to see if they had started on the mower they told me that they were finished and I could come pick it up but that they had to adjust the carburetor. However, since I had the wrong spark plug in the mower, the work would not be covered under warranty. The bill was $6 for new plugs and $75 to adjust the carburetor. I refused to pay the $75 because even though they changed out the plugs, the carburetor still needed adjusting which I feel should be under warranty not to mention the plugs in the mower were crossed referenced. Anyone out there have a similar experience?
Kawasaki FS541V 36" Toro Grandstand Backfiring
- Thread starter snnoopy
- Start date
I found the problem. The carb had to be replaced. It was under warranty so no problem.
Ric
Lawn Pro
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- May 7, 2010
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I don't under stand that. I have the exact same mower and Engine and I've changed plugs and it never effected any warranty work. I don't think it's Toro that's the problem, I think I'd be looking for another dealer. I'd Call Toro and tell them exactly what happened cause that's not right. Toro Stands behind the mowers.