Yesterday I was going to start up my cutter. Turned the key and every thing went dead. No lights, nothing. I thought that a fuse went for what ever reason. Checked all fuses. Wasn't the problem. I open up the control panel to look inside. For the heck of it, I pulled the connector to the key switch off and put it back on. To my surprise, the cutter came alive when I turned the key. Now I had lights (oil and batt, glow plug) but no start up when I went to the spring loaded switch. Nothing.
I can start the diesel by jumping the starter and turning the key switch to the run position. But, then the oil light stays on. While is was running I tried engaging the blades. Pulled the switch and the cutter went dead.
This machine was purchased last Nov 2022. It has about 21 hours on it .
Obviously, it should be under warranty and I'll need to take it in. I was going to try and fix myself thinking that it is probably the key switch at fault. But with the oil light remaining on that's a whole new problem. Don't want to take any chance on low oil pressure and screwing up my Diesel.
I still would like to know what heck is going on. This thing is brand new.
Some sites say that the oil filter might be plugged or low on oil. It isn't low and how could the oil filter get plugged with only 21 hours on it.
Last but not least, I believe that trying the electric clutch for the cutters kills the machine because the oil switch is telling something called "Shut Down Module" to operate. Doing it's job.
I'm open to comments, questions, and or answers
I just don't understand what happened. Key switch bad? Oil sender bad? Shut down module? Find that hard to believe as the problems.
I don't really have an answer for you unfortunately but just wanted to comment on the 'why am I having problems already, this thing is new?' Bit. It seems since the pandemic, things have doubled in price and are a 1/4 of the quality. Quality control is next to non existent. Manufacturers are scrambling for suppliers on parts that were otherwise readily available and the list goes on. It seems every manufacturer of almost any product is dealing with this. Mowers, cars, trucks, atv's, snowmobiles......I can appreciate it being terribly frustrating spending a small fortune on a mower and having silly stuff like switches and sensors act up and leave you dead in the water. That's a sweet machine. I have a 2100z with the 28hp Briggs efi. It's awesome but would prefer the diesel like yours. Let the dealer sort it out and hopefully that's the last of the bugs. It's the new world we are all unfortunately faced with.
I've had a lot of training and experience with electricity, but if you can't find test points or a way to get at a connection, trouble shooting is almost impossible. That is what happen here with harnesses and wires you can't get at. It doesn't help when the manufacture gives you a diagram for your unit and your unit doesn't follow the schematic. Also, relays are usually marked on the pins. 30, 86, 87 etc... telling you witch is the coil, and NC and NO . This one has potted relays with no marking. You have to guess. Speaking of guessing. Guess where these relays come from. Ferris makes (assembles) here but it looks like many parts aren't.
So here I sit waiting for the dealer to do what it can. Funny, when I dropped it off they knew exactly what the problem was. Right.
It is still in the shop. Possibly because they have money coming in at their rates and not warranty rates (per hour).
You would have loved to have heard the technician telling me that it's water in the key switch. When I told him that it was in a pole barn all this time, he said to me "what about when it was at the dealer where i bought it from, probably outside in the weather". I almost asked him to look at his lot. All the cutters were outside lined up. Like no water from this location was going to get into the switch. Only water from where I bought the machine. Sales department would have strung him up if they heard what he said. Anyway i knew better then to challange what might have been me technician working on my machine.
Been there and done that. On top of that most of the younger techs have no understanding of basic electrical troubleshooting, just plug and play. My experience with a unit like yours you need the patience of Job and a diagram as close as possible to your unit. When I can’t find the proper diagram I print out two or three as close as possible and then draw on experience to be my friend. I’ll see what I can find for you for future reference, if you can get me the unit’s number off the ID tag when you get it back.
Thanks Rivets
Unit is 5901929 Serial 4002184515
I see that my dealer where I purchased , never gave me the parts book. I got it on line from Farris. Funny , that's where the schematic is found.
I wonder if the book that I was suppose to get would have been accurate.
It would have been nice to have a picture or something to tell you where these components are located (like starting relay). I didn't know one could hide things so well in a small space.
The diagram that I found shows a starter relay. But I couldn't find it. That in turn engages the starter solenoid. I found at least 3 relays. two of them have no markings on them for spade connections You have to go by the color of wires going into the relay.
Assuming the colors are correct.
Thanks for the https.
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www.ferrislawnmowerparts.com
This link show my unit number diagram. Starter solenoid upper right corner of schematic.
Thanks I can use the rest of the pages for parts and part numbers when needed.
I'll be study'in this one carefully.
Thanks again.
Just got an update from the dealer on my machine. It seems that the dealer (Ferris) isn't that familiar with my cutter. They had to call Ferris for technical help. They think it is the key switch. Of course, they don't have one in stock an have to wait until Ferris sends them out. I asked about the oil light staying on. I was told "one thing at a time".
This is not what I had expected when I purchased the very expensive machine. So I'll be down for at least another week maybe longer. Good thing it is for my personal use. If I needed it for my work, I'd be up the creek without a paddle.
I’ve found a starter relay on one of the diagrams, with number, but I’ve not found where it connects on any of the wiring harness diagrams. It’s not uncommon for manufacturers to include all parts on their diagrams but never use it on certain units. I’m beginning to think this is the case here, but the only way to be certain is to talk to a Ferris tech representative. Most times this is only allowed by authorized service shops, unless you’re lucky. I’ll keep searching, but don’t hold your breath, lots of brick walls. I would be asking your dealer where the starter relay shown in the diagram is located.
It's been almost a month now since I took my Ferris in for a warranty repair. I called the dealer again yesterday and he surprised me by saying that the Cutter was finished and he was just waiting for Ferris to approve or his work. In other words, my cutter is being held until he gets his money. I think they call that ransom. I've never heard of such a thing before. This is an authorized Ferris dealer.
I didn't get into with them but I'm guessing that if Ferris won't pay in full, he'll demand that I pay the rest or possibly all of it.
This dealer is also a Kubota dealer and has been around for a long time. I'm going to get the cutter back before I say or do anything, but I'll never go back here again.
Has anyone ever come across this kind of situation before?
This is my last post on this subject.
I called the dealer again. He's had my cutter for over a month. I told him I was coming to pick it up this afternoon. Then he told me that Ferris had not paid him for the his work and was not going to give me my tractor back until someone paid him. When I told him that he was holding my cutter ransom and that his argument was with Ferris, and not me, He said that I didn't buy it from them and was still keeping the cutter. I told him that I would pay out of my pocket and then i would call Ferris and tell them what he did.
I arrived at the dealer. He told me he called Ferris again and that they were processing his claim . He released the cutter to me. No receipt, no old parts. Just drove it around and left me standing there.
This experience has really soured me on this Ferris/Kubota dealer. I'm not sure who is at fault here, but I got stuck in the middle of it. Warranty on Ferris ????? Be careful when you purchase. Don't know if I'll ever have another warranty claim, but it sure as heck won't be at this dealer. Nor will I buy anything from them in the future.
I will finish this up by writing a letter to Ferris in Texas. Some one needs to know how this authorized Ferris Dealer is working his shop.
By the way, I found him buy using the Ferris Authorized Dealer Locator Network on the internet.
I'm home and unloaded and having a beer to relax my nerves.