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1. I got this unit two weeks ago and the transportation latch would not engage and was told it had to wear in.
2. When setting the stop pin to 3.25", the blade is 4.5" from the floor. I did have the mower on a flat and level concrete floor to begin with.
3 I then followed the service manual to level the deck at 3.25", following the directions and triple checking that everything was as it should be I still have the same cutting height as before.

I noted there are two metal tabs just above the back of the deck that prevent the deck from moving up to engage the transportation latch so this is the problem with that part.
My deck is level but at the wrong height as indicated, this does not prevent me from cutting but it will not go as low as I would like at 2 1/2" for my lawn.
I this a known issue or am I being too picky having spent this kind of $$$$? any advice would be great!.

Called the dealer and they said a service rep would call me asap......still waiting.....

Cheers to all,
GB

See page 3.9 in manual above, I know it says for 2016 year model but may be close to the same. Let us know if this helps or not, thanks, Mark

mechanic mark said:

http://www.hustlermowers.co.nz/media/1403/hustler-fastrak-sdx-operators-manual-605723.pdf

See page 3.9 in manual above, I know it says for 2016 year model but may be close to the same. Let us know if this helps or not, thanks, Mark

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Thanks Mark! I did a deck level adjustment as per the service manual and with the deck height set at 3.25" the blades are 4.5". This is also the way is was delivered, I asked the dealer to check why the deck is too high so we shall see.

breagler said:

Thanks Mark! I did a deck level adjustment as per the service manual and with the deck height set at 3.25" the blades are 4.5". This is also the way is was delivered, I asked the dealer to check why the deck is too high so we shall see.

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Thanks for responding breagler, please keep us informed, thanks, Mark

I sent my fastrak back to the dealer and they lowered the deck and re-aligned, apparently it was not setup prior to sale. It's all good now!!

breagler said:

I sent my fastrak back to the dealer and they lowered the deck and re-aligned, apparently it was not setup prior to sale. It's all good now!!

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Good deal!

That's the "DEALER" for you!

Good that you got it all worked out.

But how did they correct it ?

They lowered the deck to it's lowest possible setting and leveled the deck is what I was told. It operates at the proper height and the transportation latch functions as it should.
Cheers,