Export thread

gravely zt xl 48

#1

Z

zmister11

So I have a 2014 gravely zt xl 48. Ever since I bought it, it has been missing grass. But I figured the grass was layer down by the tires and didn't have time to come back up and cut. So I would just go back over it and cut it twice. I took it to my dealer today and they put new blades on it and they tested it out and still did the same thing. It's still under warranty and I have to drop it off tomorrow so they can look more into it. Is this a chance for me to get the upgrade to the hd model? Lol. Do you think they wld give me a discount atleast


#2

BlazNT

BlazNT

That depends on your dealer, Depends on how badly you want the upgrade.


#3

Z

zmister11

BlazNT said:
That depends on your dealer, Depends on how badly you want the upgrade.
Click to expand...

I want the upgrade really bad lol but I can't really go up their acting all crazy my friend works their at the front desk. Would he be the one to decide or the owner of the dealer


#4

TaskForceLawnCare

TaskForceLawnCare

I'd have to assess that it would be up to the owner of the dealership.


#5

Z

zmister11

TaskForceLawnCare said:
I'd have to assess that it would be up to the owner of the dealership.
Click to expand...

Yeah that's what I figured. Well hopefully they atleast fix mine or something


#6

Z

zmister11

They still haven't been able to fix the problem yet. Hopefully they will at least give me my money back if they don't fix it. It's under warranty. ..


#7

TaskForceLawnCare

TaskForceLawnCare

there's such a thing called the lemon law when you buy a car, I doubt if it will work for a mower. I'd ask the dealer to give you the contact number for his Gravely representative. all the manufactures have a regional representative that support their dealers and act as a kind of checks and balances. good luck my friend


#8

Z

zmister11

TaskForceLawnCare said:
there's such a thing called the lemon law when you buy a car, I doubt if it will work for a mower. I'd ask the dealer to give you the contact number for his Gravely representative. all the manufactures have a regional representative that support their dealers and act as a kind of checks and balances. good luck my friend
Click to expand...

Okay I'll try that. I've heard of that lemon law as well. Thanks!


#9

Z

zmister11

Tried out the mower today after they said they fixed the problem using spacers in the blades. Still does the same thing... Idk if I'll ever buy another gravely if they don't a) fix my problem. Or b) give me my money back.


#10

Elendil

Elendil

I would absolutely be in their showroom everyday and in their face (but in a respectful, professional way) until they make good either by providing you a properly functioning mower or giving full value that you paid towards another unit.

It might be worth it to circumvent them and calling another gravely dealer to get the name of the factory rep for your area and calling him/her and discussing your problem. However, I would make sure that you feel you've reached the end with the dealer before you do it. You may get a resolution but it will likely alienate the dealer and you will not get their cooperation willingly going forward.

Does this dealer sell any other brands that you could trade the gravely in on? If it is only Gravely they sell, then I would call the factory rep right away since it doesn't sound like you will be buying another Gravely anytime soon.


#11

Z

zmister11

Elendil said:
I would absolutely be in their showroom everyday and in their face (but in a respectful, professional way) until they make good either by providing you a properly functioning mower or giving full value that you paid towards another unit.

It might be worth it to circumvent them and calling another gravely dealer to get the name of the factory rep for your area and calling him/her and discussing your problem. However, I would make sure that you feel you've reached the end with the dealer before you do it. You may get a resolution but it will likely alienate the dealer and you will not get their cooperation willingly going forward.

Does this dealer sell any other brands that you could trade the gravely in on? If it is only Gravely they sell, then I would call the factory rep right away since it doesn't sound like you will be buying another Gravely anytime soon.
Click to expand...

Yeah that's just it. I'm only 20 so idk if they really don't care or what. But I'm very respectful and don't wanna cause a big seen. But it needs to be resolved. And yes they also sell dixie chopper and exmarks.


#12

TaskForceLawnCare

TaskForceLawnCare

speaking from a little bigger company, but the Scag rep actually dropped one off at my shop he wanted us to switch so bad. then he was at the dealer when I picked up the first couple. long story short this dealer isn't taking you serious and is taking advantage of your age. ask him for the reps cell number (he has it) and call the rep standing there. be very specific with the problems you're having with both the dealer and the machine. they'll work with you


#13

Z

zmister11

TaskForceLawnCare said:
speaking from a little bigger company, but the Scag rep actually dropped one off at my shop he wanted us to switch so bad. then he was at the dealer when I picked up the first couple. long story short this dealer isn't taking you serious and is taking advantage of your age. ask him for the reps cell number (he has it) and call the rep standing there. be very specific with the problems you're having with both the dealer and the machine. they'll work with you
Click to expand...

Okay I'll do that on Wednesday my day off. Thanks


#14

TaskForceLawnCare

TaskForceLawnCare

brother if you where in my area and I knew the dealer I'd go out of my way to help you, and get the reps number and call them with you. as a matter of fact if you get it pm me and I'll throw them under the bus at the gie next month in Louisville, Kentucky. I'd almost bet your rep will be there.


#15

Z

zmister11

TaskForceLawnCare said:
brother if you where in my area and I knew the dealer I'd go out of my way to help you, and get the reps number and call them with you. as a matter of fact if you get it pm me and I'll throw them under the bus at the gie next month in Louisville, Kentucky. I'd almost bet your rep will be there.
Click to expand...

Thank you I appreciate it. I'm going to go up their this evening after I trim trees. And I'll ask for the reps number and everything. If I get it I'll pm you


#16

Ric

Ric

Elendil could be right It might be worth it to circumvent your dealer and calling another gravely dealer, Even though it will likely alienate the dealer but so what. I look at it like this if your not getting any satisfaction on the problem from your dealer now and another can fix your problem you need to stay with the dealer that is giving you the best service friends or not.


#17

Z

zmister11

Ric said:
Elendil could be right It might be worth it to circumvent your dealer and calling another gravely dealer, Even though it will likely alienate the dealer but so what. I look at it like this if your not getting any satisfaction on the problem from your dealer now and another can fix your problem you need to stay with the dealer that is giving you the best service friends or not.
Click to expand...

Oh yeah i totally agree. If they don't fix it then I will NOT be going back.


#18

Z

zmister11

So I talked to the owner today and he actually seemed really nice. He told me to drop it off tomorrow after I'm done mowing and he will personally look the mower over and test it out. He said if theirs a problem he will call gravely and see what they can do. So I can only hope that it's get fixed


#19

G

gravely2548ztxl

OP- I have the same mower, a 2010 model & never had this same problem you are having until about a month ago -and this is after 3 yrs of light commercial use (that it's not designed for).
I just posted for some advice/help in the repair forum. I'm new here, BTW.
My dealer has been great to me & has worked hard to correct the cut problem, but we've run out of reason why it suddenly started cutting poorly.
It is not inherent in this mower I know that, as my next door neighbor just bought a brand new one.
Also, the ZT2548XL was discontinued a couple of yrs ago & replaced by the ZT HD, if I recall correctly.
For what that's worth....
I'd be grateful for any advice/solution anyone might have for this problem.....


#20

Z

zmister11

gravely2548ztxl said:
OP- I have the same mower, a 2010 model & never had this same problem you are having until about a month ago -and this is after 3 yrs of light commercial use (that it's not designed for).
I just posted for some advice/help in the repair forum. I'm new here, BTW.
My dealer has been great to me & has worked hard to correct the cut problem, but we've run out of reason why it suddenly started cutting poorly.
It is not inherent in this mower I know that, as my next door neighbor just bought a brand new one.
Also, the ZT2548XL was discontinued a couple of yrs ago & replaced by the ZT HD, if I recall correctly.
For what that's worth....
I'd be grateful for any advice/solution anyone might have for this problem.....
Click to expand...

Yeah it's weird idk wjat the problem is yet. The dealer has my mower right now. Some of the things they tried so far Wer spacers in the blades, and aftermarket blades. I geuss the blades that came on the mower were slightly shorter but not much. But it still didn't cure my problem. If yours gets fixed then please let me know


#21

G

gravely2548ztxl

zmister11 said:
Yeah it's weird idk wjat the problem is yet. The dealer has my mower right now. Some of the things they tried so far Wer spacers in the blades, and aftermarket blades. I geuss the blades that came on the mower were slightly shorter but not much. But it still didn't cure my problem. If yours gets fixed then please let me know
Click to expand...

Z- I just got off the phone w/ Gravely. They said it has to be blade tip speed. Since engine is cranking @ 3600rpm that is not the problem. They said it has to be one of 2 things:
The deck must be 1/8" to as much as 1/4" LOWER in front than at the rear.
The belt is slipping of the tensioner is not tensioning the belt properly, reducing the tip speed.
I'm not sure if this would apply to a brand new mower.....
In mine it could even be that the sheaves (spindle pulley) MAY be worn so that the belt is riding lower in the "V" of the pully thereby losing tip speed. Again that should not apply to your new one.
Seems you just got a lemon somehow, but I wouldn't give up on Gravely.
Mine's been awful good to me....


#22

Z

zmister11

gravely2548ztxl said:
Z- I just got off the phone w/ Gravely. They said it has to be blade tip speed. Since engine is cranking @ 3600rpm that is not the problem. They said it has to be one of 2 things:
The deck must be 1/8" to as much as 1/4" LOWER in front than at the rear.
The belt is slipping of the tensioner is not tensioning the belt properly, reducing the tip speed.
I'm not sure if this would apply to a brand new mower.....
In mine it could even be that the sheaves (spindle pulley) MAY be worn so that the belt is riding lower in the "V" of the pully thereby losing tip speed. Again that should not apply to your new one.
Seems you just got a lemon somehow, but I wouldn't give up on Gravely.
Mine's been awful good to me....
Click to expand...

Yeah if they don't fix mine then I will never buy a gravely again. Goodluck with your mower.


Footer Links 1

Top