Dear cks:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we will handle your issue from start to finish with one dedicated case manager. Please accept our apologies for the problems you are encountering with your Sears Craftsman Riding Lawn Mower. We certainly understand your frustration with your lawn mower starting and running but not going into gear. We would like to speak with you and offer our assistance to help resolve the issues you have with your mower.
At your convenience please contact our office via email at
smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Sears Craftsman Riding Lawn Mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (cks) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
