Yes they are. Sometimes they think they know more than the doctors (mechanics) but even we can get suck in at times on misdiagnosing a problem. That is why we got to take our time and do a proper set of given tests. First we need to start with the basic checks and then follow where they lead us. Just be aware some things has multiple problems which each must be resolved. These multiple problems can cause false leads but we resolve then we gradually get the real problem.
An example is the Briggs 31R I am working on. Now I am at least the fourth mechanic to work on the problem. They got no where on it. Even JD tech gave up on it. Initially customer came in with just the starter for a new pinion gear. Then the mower showed. Sever kickback from a bad camshaft. I got that fixed and a new starter Bendix installed. It was running like it should so we loaded it up. Well with a few hours the customer was back with the engine surging like crazy. Now I am think that the crankshaft timing gear wood ruff might be sheared due to the ACR jamming the gear train but I will not know for sure until I pull the engine again. If it is sheared it be the first for me have happen. But had only checked last time by quickly looking at the keyway, I should had done a better check considering the starter pinion failure.