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I have plenty of Stihl equipment and they wear out and break just like everything else. Also have a few EGO electric things and they have preformed flawlessly. Each is right for a job. Good electric equipment are not cheaply made garbage. I'm going with you have never used any, and also going...

Should be pretty easy to identify the problem. I'd start by taking it apart looking for any obvious signs of trouble. They aren't overly complicated machines. Follow the voltage, you should find the problem. From what I found the company doesn't sell any parts outside of new batteries and...