Recent content by Seattle Troy-Built with K

I paid Tractor Supply in Monroe for the Troy-Bilt mower, but Kohler actually warrants the motor. Kohler agreed to pay for the warranty repair, but they sub warranty work to dealers. My machine will be in the shop for at least 2 1/2 months getting the warranty repair done, and I have to sit and...

Kohler is honoring my warranty, at their time schedule. I will be without a mower for at least 2 1/2 months. Bottom line is that Kohler will get away with a bad warranty policy at my expense. Having to wait 6 weeks to obtain a WARRANTY replacement motor, after waiting a month for a "repair" that...

Just called the Kohler service person and spoke with Paul. I was told that it could take another month and a half for Kohler to get a replacement motor to the repair shop. Kohler motors are made in Wisconsin. According to Paul, Kohler has to produce replacement motors per order, as they do not...

The original Kohler plug got smashed after just a few uses. The motor would send out a puff of smoke every so often right from day one, then would get real bad all of a sudden and the motor would die. I was told it could be bad gas so I drained and installed new gas even though it was new gas to...

I purchased my TroyBilt mower at Tractor Supply in Monroe, WA in May of 2021. Tractor Supply does not do warranty work, and after 30 days they will not take the mower back OR assist with warranty issues. The engine started smoking during the first few uses, and eventually would die. I replaced...

I'm OK with things breaking down under warranty every so often. I'm not OK with Kohler and their policy of delegating the warranty to a third party so the manufacturer can abandon their customers.

The tech at The Mower Shop said that there was a piece of metal in the combustion chamber. He removed it, replaced the head gasket, tested it for a few minutes, said it ran fine, and after I ran it for a half hour the same little puffs of smoke came out, then more, then rattle and lots of smoke...

I bought a TroyBilt garden tractor from Tractor Supply in Monroe, Washington last May. Used it about 10 times. From day one is started sending smoke from the Kohler motor exhaust every so often. The motor eventually smoked very bad, and the motor died. I checked the factory spark plug and the...