Whether covered by the recall or not, this mower is not working as it was designed to do. It is brand new so presumably still under the warranty. Take it back and make them fix it.
This is why I read this forum. Thank you, ILENGINE. I have run into this on older riding mowers and could never figure out why I couldn’t get the decks higher. I have never owned a new one, and only work on the few that are gifted to me, so didn’t know they were designed without sufficient...
I’m old (73) but still have enough strength to put my RER Snapper on its butt. It helps that the heavy part is all in the rear and you lift the front. But if I couldn’t lift it I’d use my come-along and the cleat that I screwed into a ceiling joist in my garage. The come-along is rated at...